Privacy Policy

Hey Famly ("we," "us," "our") is operated by Oak City Software Solutions. This policy explains what information we collect when you use Hey Famly, how we use it, who we share it with, and what choices you have. It applies to heyfamlyapp.com and the Hey Famly application.

Information we collect

Account information. Name, email address, username, and password (stored as a salted hash — we never store or can see your plain-text password).

Family account information. Your family account's name, subscription tier, and billing status.

Content you provide. The information you or other members of your family account enter to use the service: vehicles and service records, home maintenance projects, calendar events (including any external Google/Outlook calendar feed URLs you choose to connect), vacations and itineraries, recipes and ingredients, shopping lists, and tasks.

Payment information. If you subscribe to a paid plan, our payment processor (Stripe) collects your payment card details directly — we never receive or store your full card number.

Technical information. Standard web server logs (IP address, browser type, pages requested) and error reports (see "Sub-processors" below).

How we use your information

We use your information solely to provide and operate the service: to authenticate you, scope your data to your family account (other families can never see it), process subscription payments, send transactional email (invitations, payment notices), and diagnose technical problems. We do not sell your personal information, and we do not use your content to train any AI/ML models.

Who we share information with (sub-processors)

We use a small number of third-party services to run Hey Famly. Each only receives the information it needs to perform its function:

• Stripe — payment processing and subscription billing. Stripe receives your payment details and billing email; we do not.
• Amazon Web Services (Lightsail, S3) — application hosting and encrypted database backups.
• Amazon SES — delivery of transactional email (account invitations, payment-failure notices).
• Sentry — error monitoring, so we can find and fix bugs. Sentry is configured not to collect personally identifiable information.

We do not share your information with data brokers or advertisers, and we do not run advertising on Hey Famly.

Cookies

We use two functional cookies required for the app to work: a session cookie (keeps you signed in) and a CSRF cookie (protects you from cross-site request forgery). We don't use advertising or third-party tracking cookies.

Data retention and deletion

We retain your information for as long as your account is active. If you'd like your account and data deleted, or would like a copy of your data, email us at cnickerson@oakcitysoftwaresolutions.com and we'll handle the request directly — this is currently a manual process rather than a self-service one, and we'll confirm with you once it's complete.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to certain uses of it. Contact us at the email above to exercise any of these rights — we'll respond in good faith and in a reasonable time.

Children's privacy

Hey Famly is intended for use by adults managing a household. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or guardian may assign tasks or list a family member by name within their own account.

Changes to this policy

If we make material changes to this policy, we'll update the date above and, where appropriate, notify account owners by email.

Contact

Questions about this policy? Email cnickerson@oakcitysoftwaresolutions.com.